Delivery & Tracking
Find information about when your flowers will arrive, how to track your order, and what to do if something goes wrong with delivery.
- Can I schedule a specific delivery time? Standard delivery is an estimate window only. AM guaranteed delivery is $34.95 AUD for inner suburbs where we can meet the promise. No clock-time promises.
- How much does delivery cost? Standard delivery is typically $24.95 AUD. Orders from $250 AUD usually qualify for free shipping. Checkout shows the rate for the delivery address.
- How do I track my order? We know how important it is to see where your flowers are on their journey. Order Confirmation. Once your order is placed, you’ll receive an email confirmation with all the details. Order Status Updates. You can check the status of your order any tim
- What if my order hasn't arrived? We know how important it is that your flowers arrive on time — and we’ll help you quickly if something goes wrong. First Steps. Check the tracking link sent to your email or SMS on delivery day. This will show the live status of your order. Sometimes
- What if my order is late or delivered to the wrong address? We understand how important it is that your flowers arrive at the right place and on time. If there is an issue with timing or delivery details, here’s what you can do. If your order is late. Deliveries can be made right up until the end of the deliv
- When will my flowers be delivered? We want your flowers to arrive right on time so they make the moment extra special. Same-Day Delivery. Place your order by 1pm (local time) for same-day delivery in Sydney, Melbourne, and Brisbane metro areas. Orders placed after the cut-off are deli
- What should I do if my flowers arrived damaged? If flowers arrive damaged, wilted or not as described, contact us as soon as you reasonably can. Quality claims are not cut off by 24 hours. Freshness is seven days with reasonable care.
- Do you offer same-day delivery? Yes — we proudly offer same-day flower delivery across Sydney, Melbourne, and Brisbane metro areas. Cut-off times. Place your order by 1:00pm (local time) for guaranteed same-day delivery. Orders placed after 1:00pm will be scheduled for the next ava
- Do you deliver outside Melbourne, Sydney, and Brisbane? Yes — Fig & Bloom delivers fresh flowers well beyond metro Sydney, Melbourne, and Brisbane. Where we deliver. In addition to our metro zones, we frequently deliver to:. And in fact, we can deliver to regional areas across VIC, NSW, ACT, SA, and QLD.
- Do you deliver on weekends and public holidays? We deliver on Saturdays in metro Sydney, Melbourne and Brisbane. We do not deliver on Sundays. Public holidays follow the calendar at checkout.
- Can I pick up my order (often referred to as "Click & Collect") Yes — you’re welcome to pick up your flowers directly from one of our studios. On the checkout page, choose “Pick up” instead of delivery. Then select your nearest Fig & Bloom studio. Melbourne: 274 Wingrove Street, Fairfield, VIC. Sydney: 62–64 Aust