Every bouquet is made with care, and damage is rare. If something is not right, we will put it right.
When to contact us
Quality, description, late and due-care claims are not cut off by 24 hours or 48 hours. Contact us as soon as you reasonably can. Freshness is assessed over seven days if the flowers were reasonably cared for.
Email service@figandbloom.com or call 1300 447 934. Include your order number, what happened, and photos if you have them (whole bouquet, close-up, card, and packaging if it matters). A photo helps. It is not a condition of assessing the claim.
What happens next
Our team aims to reply within one business day. We will not require spent flowers to be in original condition. We will not make pickup of spent flowers a condition of a remedy. If a pickup is practical we may offer it.
Resolution
These remedies cannot be excluded under the Australian Consumer Law.
- Minor failure: we will replace or re-deliver first. If we cannot do that promptly, you may have a refund.
- Major failure: you choose a replacement or a refund.
If you are entitled to a refund, we refund to the original payment method. Store credit is only if you choose it. We will not use store credit instead of a refund you are entitled to.
See our Refund Policy and Terms of Service for the full rules.