How do I cancel an order?

We know circumstances can change, and sometimes you may need to cancel an order.

Change of mind

Flowers are perishable and made to order. The 48-hour / 50% rule is a change-of-mind rule only.

• If you cancel more than 48 hours before the delivery time we sold you, and we have not yet made the order, we may charge a 50% administration fee. We will tell you the amount before we process the cancel.
• If you cancel inside 48 hours of delivery, or after delivery, and there is no quality, description, timing or care problem, we do not have to refund.

Same-day orders: contact us as soon as you can after placing the order. Once we have made or dispatched the flowers, a change-of-mind cancel may not be refundable.

Quality, late or due-care claims

Those claims are not cut off by 24 hours or 48 hours. See How do refunds work if I cancel an order? and the Refund Policy.

How to request a cancellation

Email service@figandbloom.com or call 1300 447 934 with your order number, delivery date, and reason. Our team will confirm the status of your order and advise next steps.

Eligible refunds go back to your original payment method. Your bank sets the processing time.