What happens if a flower or product is unavailable?Updated a month ago

Because flowers are seasonal and availability changes daily, there may be times when a particular bloom or product isn’t in stock.

Fresh flowers

If a specific flower isn’t available, our florists will substitute with blooms of equal or greater value.

Substitutions are always made in line with the chosen style and colour palette, so the overall look of your bouquet remains true to the design you selected.

Add-ons and gifts

If a non-perishable product (such as a candle, chocolate, or hamper item) is temporarily out of stock, we’ll contact you as soon as possible with alternative options of equal or higher value.

If you prefer, you may choose to receive store credit or a refund for the unavailable item.

Our promise

We aim to deliver an arrangement or gift that delights and matches the spirit of what you ordered. Our internal photo review process helps ensure quality and consistency, even when substitutions are required.