Delivery & Tracking
Find information about when your flowers will arrive, how to track your order, and what to do if something goes wrong with delivery.
All articles
All articles
Categories
Order Changes & Cancellations
Learn how to update delivery details, cancel an order, or make last-minute changes to card messages and schedules.
Payments, Refunds & Store Credit
Get answers about payment methods, charges, refunds, and how to use gift cards or store credit.
Products
Understand how our flowers are sourced and styled, what happens if something is unavailable, and where we can deliver.
Subscriptions
All you need to know about Fig & Bloom subscriptions, including how to pause, skip, update, or cancel your deliveries.
Greeting Card Messages
Guidance on adding a personal message, character limits, using emojis or special characters, and updating details after checkout.
Corporate & Bulk Orders
Explore options for corporate gifting, bulk deliveries, event flowers, and custom branding for your business.
Promotions, Discounts & Gift Cards
How to apply a promotion code, purchase or redeem a gift card, and understand the terms of special offers.
Custom Gifts & Add-ons
Learn about the extra touches you can add to your flowers — including candles, chocolates, hampers, and more.
Account & Contact Details
Find out how to update your contact information, manage your Fig & Bloom account, and get in touch with our Customer Service team.