Fig & Bloom

We want your flowers to arrive right on time so they make the moment extra special.Same-Day DeliveryPlace your order by 1pm (local time) for same-day delivery in Sydney, Melbourne, and Brisbane metro areas.Orders placed after the cut-off are delivered the next available day.Delivery WindowOur couriers deliver between 9am and 6pm on weekdays, and 9am to 5pm on weekends.Specific time requests (e.g. &#x201C;by 11am&#x201D;) can&#x2019;t be guaranteed, but we&#x2019;ll always do our best to accommodate.Timed Deliveries for EventsFor weddings, corporate events, or other occasions requiring precise timing, please reach out to our Customer Service team to arrange a special booking.Public HolidaysDeliveries are generally unavailable on public holidays. If you place an order for one of these days, it will be scheduled for the next delivery day.TipIf you need your flowers to arrive at a certain time, consider selecting a delivery date the day before &#x2014; flowers are always delivered fresh and will still look beautiful the next day.

We want your flowers to arrive right on time so they make the moment extra special. Same-Day Delivery. Place your order by 1pm (local time) for same-day delivery in Sydney, Melbourne, and Brisbane metro areas. Orders placed after the cut-off are deli

When will my flowers be delivered?

Delivery & Tracking

Can I schedule a specific delivery time?

How do I track my order?

What if my order hasn't arrived?

What if my order is late or delivered to the wrong address?

What should I do if my flowers arrived damaged?

Do you offer same-day delivery?

Do you deliver outside Melbourne, Sydney, and Brisbane?

Do you deliver on weekends and public holidays?

Can I pick up my order (often referred to as "Click & Collect")

Can I change the delivery address or date after placing an order?

How do I cancel an order?

What happens if I need to reschedule delivery?

Can I update the card message after ordering?

What should I do if I misspelled the recipient’s name or address?

Order Changes & Cancellations

What payment methods do you accept?

How do refunds work if I cancel an order?

Can I use a gift card or store credit at checkout?

I was charged incorrectly — what should I do?

Payments, Refunds & Store Credit

Will the bouquet look exactly like the photo?

What happens if a flower or product is unavailable?

How are flowers packaged for delivery?

How long will my flowers last?

What flowers are appropriate for sympathy or condolences?

Jurlique Rare Rose Lotion

Eucalyptus Shower Ritual

Product Specific Questions

Products

How do Fig & Bloom subscriptions work?

Everything you wanted to know about the Flower Club

Can I pause, skip, or reschedule a subscription delivery?

How do I update payment details for my subscription?

How do I cancel my subscription?

Subscriptions

How do I add a personal card message to my order?

What is the AI Message Builder and how do I use it?

Is there a character limit for messages?

Can I use emojis or special characters in my card message?

What if I forgot to add a message?

Greeting Card Messages

Do you offer flowers and gifts for corporate clients?

Can I order flowers for an event or in bulk?

How do I request a quote or proposal?

Do you offer branded or custom packaging for businesses?

Corporate & Bulk Orders

How do I apply a discount code?

Do you sell gift cards?

How do I redeem a Fig & Bloom gift card?

Can I combine promotions with other offers?

Promotions, Discounts & Gift Cards

What add-ons can I include with my flowers? (candles, chocolates, hampers, etc.)

When will my flowers be delivered?Updated a month ago