What should I do if my flowers arrived damaged?Updated a month ago

Every bouquet is made with care, and damage is rare — but if something isn’t right, we’ll put it right.

When to contact us

Please let us know within 24 hours of delivery if your flowers are damaged, wilted, or incorrect.

Email [email protected] with your order number, a brief description, and photos of the flowers (including packaging if possible).

What happens next

Our team will review your case promptly.

In some situations we may arrange to collect the flowers at the same time we deliver a replacement.

Resolution options

Depending on the situation, we may offer one of the following:

• A replacement bouquet delivered as soon as possible.
• An exchange or store credit.
• A partial refund if replacement is not possible.

Why these rules exist

Because flowers are perishable, we cannot accept returns after extended periods. Contacting us quickly helps us resolve the issue while ensuring flowers are still in their original condition.