Fig & Bloom

We understand how important it is that your flowers arrive at the right place and on time. If there is an issue with timing or delivery details, here&#x2019;s what you can do.If your order is lateDeliveries can be made right up until the end of the delivery window (6pm weekdays, 5pm weekends).If it is past the delivery window and your order still hasn&#x2019;t arrived, please check the tracking link you received by email or SMS.If the tracking does not provide clarity, contact our Customer Service team with your order number.If your order was delivered to the wrong addressConfirm the delivery address you provided in your order confirmation.If the address provided was correct, contact us immediately at <a href="mailto:service@figandbloom.com" class="fr-strong">service@figandbloom.com</a>.We will investigate with our courier partner and arrange either a redelivery or replacement as quickly as possible.Our commitment We will always work to resolve delivery issues promptly, whether that means redirecting, replacing, or refunding your order.

We understand how important it is that your flowers arrive at the right place and on time. If there is an issue with timing or delivery details, here’s what you can do. If your order is late. Deliveries can be made right up until the end of the deliv

What if my order is late or delivered to the wrong address?

Delivery & Tracking

Can I schedule a specific delivery time?

How do I track my order?

What if my order hasn't arrived?

When will my flowers be delivered?

What should I do if my flowers arrived damaged?

Do you offer same-day delivery?

Do you deliver outside Melbourne, Sydney, and Brisbane?

Do you deliver on weekends and public holidays?

Can I pick up my order (often referred to as "Click & Collect")

Can I change the delivery address or date after placing an order?

How do I cancel an order?

What happens if I need to reschedule delivery?

Can I update the card message after ordering?

What should I do if I misspelled the recipient’s name or address?

Order Changes & Cancellations

What payment methods do you accept?

How do refunds work if I cancel an order?

Can I use a gift card or store credit at checkout?

I was charged incorrectly — what should I do?

Payments, Refunds & Store Credit

Will the bouquet look exactly like the photo?

What happens if a flower or product is unavailable?

How are flowers packaged for delivery?

How long will my flowers last?

What flowers are appropriate for sympathy or condolences?

Jurlique Rare Rose Lotion

Eucalyptus Shower Ritual

Product Specific Questions

Products

How do Fig & Bloom subscriptions work?

Everything you wanted to know about the Flower Club

Can I pause, skip, or reschedule a subscription delivery?

How do I update payment details for my subscription?

How do I cancel my subscription?

Subscriptions

How do I add a personal card message to my order?

What is the AI Message Builder and how do I use it?

Is there a character limit for messages?

Can I use emojis or special characters in my card message?

What if I forgot to add a message?

Greeting Card Messages

Do you offer flowers and gifts for corporate clients?

Can I order flowers for an event or in bulk?

How do I request a quote or proposal?

Do you offer branded or custom packaging for businesses?

Corporate & Bulk Orders

How do I apply a discount code?

Do you sell gift cards?

How do I redeem a Fig & Bloom gift card?

Can I combine promotions with other offers?

Promotions, Discounts & Gift Cards

What add-ons can I include with my flowers? (candles, chocolates, hampers, etc.)

What if my order is late or delivered to the wrong address?Updated a month ago