I was charged incorrectly — what should I do?Updated 3 months ago

If something doesn’t look right on your bill, we’ll help you sort it out quickly.

First steps

Review your order confirmation email to make sure the items, delivery fee, and any add-ons match what you expected.

If you used a discount code or gift card, check that it was applied at checkout.

How to report an incorrect charge

Email [email protected] with your order number, a description of the issue, and (if possible) a screenshot of the charge on your bank or PayPal statement.

Resolution process

Our team will investigate the charge against your order record.

If you were overcharged, we’ll issue a refund to your original payment method or provide a store credit if you prefer.

Refund processing times vary by bank or payment provider, but most appear within 3–5 business days.

Note on pending charges

Some banks show a temporary “pending” amount before the final transaction clears. This may look different from your final charge. If you’re unsure, send us the details and we’ll confirm.