Fig & Bloom

We deliver on most days of the week, with a few exceptions.Weekend deliveriesWe deliver on Saturdays in our metro areas (Sydney, Melbourne, Brisbane).Saturday deliveries operate within the standard delivery window (9am&#x2013;6pm).Flowers may be left safely at the address or with a neighbour if no one is home.SundaysWe do not deliver on Sundays. If you&#x2019;d like flowers ready for Sunday, we recommend scheduling delivery for Saturday &#x2014; our arrangements are prepared fresh and will still look beautiful the next day.Public holidaysWe deliver on most public holidays with a few exceptions such as Good Friday and New Years Day.Regional deliveries (via StarTrack)Delivery to regional areas occurs on business days only and may take +1 or +2 days depending on the location.

We deliver on most days of the week, with a few exceptions. Weekend deliveries. We deliver on Saturdays in our metro areas (Sydney, Melbourne, Brisbane). Saturday deliveries operate within the standard delivery window (9am–6pm). Flowers may be left s

Do you deliver on weekends and public holidays?

Delivery & Tracking

Can I schedule a specific delivery time?

How do I track my order?

What if my order hasn't arrived?

What if my order is late or delivered to the wrong address?

When will my flowers be delivered?

What should I do if my flowers arrived damaged?

Do you offer same-day delivery?

Do you deliver outside Melbourne, Sydney, and Brisbane?

Can I pick up my order (often referred to as "Click & Collect")

Can I change the delivery address or date after placing an order?

How do I cancel an order?

What happens if I need to reschedule delivery?

Can I update the card message after ordering?

What should I do if I misspelled the recipient’s name or address?

Order Changes & Cancellations

What payment methods do you accept?

How do refunds work if I cancel an order?

Can I use a gift card or store credit at checkout?

I was charged incorrectly — what should I do?

Payments, Refunds & Store Credit

Will the bouquet look exactly like the photo?

What happens if a flower or product is unavailable?

How are flowers packaged for delivery?

How long will my flowers last?

What flowers are appropriate for sympathy or condolences?

Jurlique Rare Rose Lotion

Eucalyptus Shower Ritual

Product Specific Questions

Products

How do Fig & Bloom subscriptions work?

Everything you wanted to know about the Flower Club

Can I pause, skip, or reschedule a subscription delivery?

How do I update payment details for my subscription?

How do I cancel my subscription?

Subscriptions

How do I add a personal card message to my order?

What is the AI Message Builder and how do I use it?

Is there a character limit for messages?

Can I use emojis or special characters in my card message?

What if I forgot to add a message?

Greeting Card Messages

Do you offer flowers and gifts for corporate clients?

Can I order flowers for an event or in bulk?

How do I request a quote or proposal?

Do you offer branded or custom packaging for businesses?

Corporate & Bulk Orders

How do I apply a discount code?

Do you sell gift cards?

How do I redeem a Fig & Bloom gift card?

Can I combine promotions with other offers?

Promotions, Discounts & Gift Cards

What add-ons can I include with my flowers? (candles, chocolates, hampers, etc.)

Do you deliver on weekends and public holidays?Updated 3 months ago